Realtime-Spy Product Support

Here you will find common questions about Realtime-Spy. If your question goes unanswered from this section then Email Us!

1. What versions of Windows is Realtime-Spy compatible with?
2. I tried running my the Realtime-Spy application I configured, but nothing happens.
3. I configured Realtime-Spy, now how do I deploy the software remotely?
4. How long does Realtime-Spy take to download over a Network or via Email?
5. Will users know Realtime-Spy is installed when they run it?
6. How do I view my logs?
7. Can others access my Realtime-Spy logs?
8. Is Realtime-Spy detected by any Anti-virus, like Nortons or Mcafee?
9. Will Realtime-Spy work with ANY and ALL Internet connections?
10
. My Realtime-Spy webspace only contains a "Parent Directory" listing - no logs - what is wrong?
11
. How do I change my Realtime-Spy password?
12
. How do I remove a user from my Realtime-Spy webspace?



1. What versions of Windows is Realtime-Spy compatible with?


RTS is has been tested on, and is fully compatible with Windows 95/98/ME/NT/2000/XP. It is recommended you have all the latest service packs and security updates installed, however.

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2. I tried running my the Realtime-Spy application I configured, but nothing happens.

"Nothing" is happening because RTS operates in TOTAL STEALTH. Without any visual queues, RTS has already installed itself and is monitoring all activities. You will only receive a notification that the software installed if you chose to enable the 'alert user on startup' option while configuring Realtime-Spy.

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3. I configured Realtime-Spy, now how do I deploy the software remotely?
You will need to distribute the Realtime-Spy module you created while running the RTSConfig.exe application. This file you created is the file you will send and run on other PC's. For detailed e-mail and network deployment steps please refer to your product documentation that was installed with Realtime-Spy.

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4. How long does Realtime-Spy take to download over a Network or via Email?

Unlike other monitoring packages, Realtime-Spy is VERY small in size (76KB) and will take only a few seconds via email(even on dialup) and only an instant over cable/network connections to download.

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5. Will users know Realtime-Spy is installed when they run it?

No - unless you chose the "alert user" option - users will not know any software is being installed when they execute the Realtime-Spy module you created.

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6. How do I view my logs?

To view your activity logs for Realtime-Spy simply point your browser to http://www.realtime-spy.com/username - where your username is replaced by the username you received after purchasing. You will be prompted for your username and password - enter these as given to you when you purchased RTS.

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7. Can others access my Realtime-Spy logs?

Absolutely not! Every user has their own unique username and password that only THEY know. You must specify your username and password to login and view activity logs for your Realtime-Spy software.

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8. Is Realtime-Spy detected by any Anti-virus, like Nortons or Mcafee?

No, RTS is 100% virus/trojan free and will not be detected by any virus scanners.

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9. Will Realtime-Spy work with ANY and ALL Internet connections?

Absolutely. Unlike other remote monitoring products, Realtime-Spy does not care if the monitored PC is behind a firewall or router, or if the PC is on a network, cable, or dialup connection. You will be able to ALWAYS access your logs via your webspace. No need for IP addresses, port numbers, or directly connecting to the remote PC!

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10. My Realtime-Spy webspace only contains a "Parent Directory" listing - no logs - what is wrong?

Nothing is wrong - this just means you have not deployed Realtime-Spy on a remote PC to monitor. Once you start monitoring a PC your logs and web interface will appear in your webspace!

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11. How do I change my Realtime-Spy password?

Simply use the form HERE to change your password. This password change will effect remotely deployed Realtime-Spy modules - if you change your password they will not longer update your webspace with logs until you reconfigure their passwords.

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12. How do I remove a User from my Realtime-Spy webspace?

Simply use the form HERE to remove an unneeded logged user from your Realtime-Spy webspace.

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